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Sales Force Course Contents:
Cloud Computing Fundamentals:
Introduction to the Cloud Computing
Evolution of Cloud Computing
Comparisons with other computing techniques fetchers
Key characteristics of cloud computing
Advantages/Disadvantages
Classification of Cloud Computing
Based on as a service model
SAAS (Software as a service)
PAAS (Platform as a service)
IAAS (Infrastructure as a service
Based on deployment or access model
Cloud
Private Cloud
Hybrid Cloud
Sales Force CRM Concepts:
What is CRM?
How CRM can help?
Sales force CRM Navigation terminology
Compare Salesforce.com CRM with other CRM products
Customization in sales force .com CRM
Introduction to sales force CRM Setup tool
Personal Setup
App Setup
Admin Setup
Salesforce.Com Cloud Overview:
Sales Cloud
Service Cloud
Collaboration Cloud
Project development life cycle
Sales force editions
Apex data loader
Organization Administration:
Set your organization’s language & locale
Manage currency
Customization:
Create custom profiles & custom fields
Define dependent pick list
Customize lookup fields
Customize validation & formulas
Customize page layouts
Customize standard related lists
Use field-level security
Workflow:
Define workflow
Set up workflow rules
Set up workflow tasks & alerts
Workflow Approvals:
Plan approvals using workflow
Use the approval wizard – standard vs. jump start
Create workflow approvals
Security & Access:
Create & Manager Users
Set organization-wide defaults
Learn about record accessed
Create the role hierarchy
Learn about role transfer & mass Transfer functionality
Profiles, Login History
Data Utilities:
Importing overview
Learn about import solutions & Custom Object records using the data loader
User mass delete
Initiate weekly export
Use storage
Analytics:
Create custom reports
Use advanced filters
Use conditional highlighting
Use custom summary formulas
Use dashboards
Extending Salesforce CRM:
Learn about custom objects
Learn about custom tabs
Learn about custom web tabs
The Appexchnage:
The AppExchange
Install an app
Delete an app
Visual Force:
Introduction and Tools
Purpose of Visualfoce
MVC Architecture
Controllers:
Variables and Formulas
Standard Controllers and Standard List Controllers
Custom Controllers and Controller Extensions
Using static resources and custom components
Styling VF pages
Overriding buttons, links and tabs with VF
Using JavaScript in VF Pages
Advanced examples
APEX:
Introduction to Apex
Pupose of Apex
Apex Fundamentals
Collections
Loops
Apex Scheduling:
Triggers
Invoking Apex
Classes, Objects and Interfaces
Testing Apex
Dynamic Apex
Batch Apex
Debugging Apex
Deploying Apex
Developing Apex in managed packages
sObjects and the Database
What is an sObject
SOQL and SOSL Queries
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